There could be a few reasons your link isn’t appearing for your RateCards profile or specific services. Some reasons could be due to a browser or app issue. Other reasons could be due to error messages appearing in the Admin.
Troubleshooting – Browser or App issues
First, try the following solutions to determine if it’s a browser or app issue. A browser issue can include a situation where you might see a “Could not get links” message in your Admin or a blank white page.
Clear the cache & cookies from your device and log into your account again.
Try a different web browser or use the RateCards App to add your links.
Log out and log back into your account.
Delete the RateCards app and download it again to trigger a refresh.
There may be an outage. Check our status page to see if it’s something affecting other users. In this case, we are working to fix this ASAP and you can come back later.
Enter a valid URL message
Check that you don’t have a space in the URL field. This includes checking for a space before or after the URL.
Make sure there’s no characters at the beginning or within the https:// part of your URL.
“Unsafe URL” message
If the Unsafe URL warning appears, it means the content of the link you’ve entered is likely in violation of our Community Standards. Please check the URL again and make sure the content is appropriate and aligns with our terms.
If you believe this is a mistake and that the link should be sharable on RateCards, please get in touch with our team via the Appeals Form and select Unsafe URL in the dropdown under the appeal options.
Unable to click the Add button or toggle is gray
If you’re unable to click the Add button when you create a new link, make sure that the URL you’re trying to enter is complete.
Make sure that you don’t have a space in between your URL.
If you see that your toggle is gray next to your link, it indicates you’re missing some information. This means that until you fix it, the link is inactive and won’t appear on your RateCards.
Check that you’ve add a Title in the field and you’re entering a working URL.
Be sure to check your spelling to make sure the URL is correct.
