Reporting Fake or Suspicious Messages or Emails

We continuously work to address fake, phishing, or “spoof” communication including emails, websites, and text messages. We review all submissions sent to us and work with law enforcement around the world to stop online criminals.

If you’re unsure about or don’t trust a communication claiming to be from RateCards, check to see if the message does any of the following: 

• Uses impersonal, generic greetings, such as “Dear user” or “Dear [your email address]”
  Emails from RateCards typically address you by your first and last names or by your business name. We never say things like “Dear user” or “Hello RateCards member.”
• Asks you to click on links that take you to a fake website
  Always check links in an email before you click them. A link could look perfectly secure like www.myratecards.com/SpecialOffers. If you’re on a computer, make sure to move your mouse over the link (hover, don’t click) to see the true destination. If you aren’t certain, don’t click on the link.
• Contains unknown attachments
  Only open an attachment if you’re sure it’s legitimate and secure. Be particularly cautious of invoices from companies and contractors you’re not familiar with. Some attachments contain viruses that install themselves when opened.
• Conveys a false sense of urgency.
  Phishing emails are often alarmist, warning you to update your account immediately. They’re hoping you’ll fall for their sense of urgency and ignore warning signs that the email is fake. If there’s an urgent need for you to complete something on your account, you can find this information by logging into RateCards or by opening your RateCards app.